Complaints Procedure | Baslow St Anne's C of E Primary School

[PLACEHOLDER: Complaints procedure.]

Introduction

We aim to resolve any concerns or complaints quickly and informally. We take all feedback seriously and use it to improve our school.

Stage 1 — Informal

In the first instance, please speak to your child’s class teacher or the school office. Most concerns can be resolved at this stage.

Stage 2 — Formal complaint to the Headteacher

If you are not satisfied with the outcome of Stage 1, you may make a formal complaint in writing to the Headteacher.

[PLACEHOLDER: Detail the process, timescales, and expected outcomes for Stage 2.]

Stage 3 — Complaint to the governing body

If you remain dissatisfied after Stage 2, you may escalate your complaint to the governing body.

[PLACEHOLDER: Detail the process for escalating to the governing body, including who to write to and what happens next.]

Stage 4 — Escalation to the Local Authority or DfE

[PLACEHOLDER: Set out what options are available if a complaint cannot be resolved by the school. Include reference to the School Complaints Unit at the DfE for maintained schools.]

Complaints about the Headteacher

Complaints about the Headteacher should be addressed directly to the Chair of Governors via the school office.

Contact details

Write to: The Headteacher (or Chair of Governors), Baslow St Anne’s C of E Primary School, [PLACEHOLDER: address].